Backgrounds and images

Can I resize images and use different layouts (e.g. embed image in text or place it on the side of it)?

Unfortunately you cannot currently resize images in Maptionnaire. If you find that an image you want to use is too large, you can easily resize it on your computer by opening the image file and adjusting the size. Please note that when you click an image in a survey, a larger version of it will open.

If you are using the narrow layout, the recommended width of the image is 460px. For the wider layout, the recommended width is 960px. When the image is clicked, a larger version of it will open. We recommend that images are kept at under 100kB in size; if you have several images on the same page, their size should be max. 1MB in total.

You can adjust the placement of the caption and title of an image, but it's currently not possible to use other page layouts than placing the image above or below another element. 

I want to use a map/image/color on the first page of my survey, and have added it in questionnaire and page settings as instructed. I have double-checked the settings, but the problem persists. 

First always double-check that you have done everything correctly as per instructions. If the problem persists, check what you have chosen as the questionnaire background (under the General tab in the questionnaire's settings). Set this to match the type of background you want to have on the first page, i.e. if you want to use a background image, choose Background image. Then re-publish your questionnaire.

Please also make sure that the image you are using is not too large. We recommend keeping background images at max. 1 MB to ensure an optimal browsing experience.

If the problem still persists, please contact our support team at

What's the difference between a background image and an interactive image?

A background image is a static background image that scaled to fit your screen. Its purpose is to solely illustrate the survey. An interactive image, on the other hand, can be zoomed in and out by the respondent and is therefore not scaled to fit the screen. The idea with the interactive image is that respondents can add pins on it just like they can on a map. It can be very useful e.g. if you want your respondents to comment on an architect's vision on a plan. 

You can set a background image under the Style tab in your questionnaire's settings. Interactive images are always set under the Maps tab.

What are the recommended dimensions for images?

If you are using the narrow layout, the recommended width of the image is 460px. For the wider layout, the recommended width is 960px. When the image is clicked, a larger version of it will open. We recommend that images are kept at under 100kB in size; if you have several images on the same page, their size should be max. 1MB in total.

For image backgrounds, the recommended dimensions are max. 1920×1080px (the most common laptop screen size) and min. 1280×800px (budget laptop screen size). The recommended maximum size for the background image file is 1MB.

I added a background image but it doesn't scale to fit the screen and has white borders. What did I do wrong?

You have most likely set it as an interactive image instead of a background image. Remember that background images are always set under the Style tab, interactive images under the Maps tab. Double-check your questionnaire's settings, but if the problem persists, contact

Previewing your questionnaire

Before publishing my questionnaire, I would like to show it to people who are not in my Maptionnaire team. Can I share a link to the preview version?

Unfortunately, it is not possible to share the preview of a questionnaire with anyone not in your Maptionnaire team. However, you can easily do this by publishing your questionnaire and sharing the link to that.

I'm testing my questionnaire in preview mode but any map points I place don't seem to be saved, instead the system seems to be stuck on loading the point forever. Is this a bug?

No, as currently the preview mode is meant only to test how the questionnaire looks like visually rather than to test the actual responding function. Once you have published your questionnaire, you can test responding to the questionnaire.

Publishing your questionnaire

Can I make changes to the questionnaire once I have published it and am collecting data?

Yes you can, with two exceptions: the data names/option identifiers and the default language. Remember to always re-publish the survey when you have made any editing to it. Otherwise the changes won't be activated. 

I've made some changes to my published questionnaire, but they don't appear on the questionnaire. What's wrong?

Most likely, you have not re-published the questionnaire. If the problem persists even after this, try troubleshooting according to the element-type that is having the issue.

If I re-publish the questionnaire, will the URL (web address, link) be affected? Will the data already collected be affected?

The answer to both questions is no, it won't be affected. Once you have published your questionnaire one time, the URL is stable and remains the same regardless of republishing. Any information collected will also be retained. The only thing that may affect the results is changing the data names or option identifiers after publication, which is why you should not alter these settings after the draft-stage.

Is re-publishing a separate function?

No, you re-publish the survey in exactly the same way you did in the beginning. There is no separate 're-publishing' button.

I'm trying to publish my survey but I get a warning saying Validation error?


This means that some of the data names in your survey are either missing or the same. Data names are used to track and order response data so that each response is linked to a specific question. You can fix this in the same warning 'box', simply write a new data name in the New data name box. A data name can be anything, such as a random string of numbers and letters. The system will always inform you if the one you have written is unsuitable, so don't stress about what you enter as the new data name.

What happens after the last publication date of my questionnaire (the one you set under the General tab in questionnaire settings) is past? 

After the end date, no one can view the questionnaire or leave responses. 

What if I don't set a start date for my questionnaire?

If you don't set a start date, then your questionnaire is accessible immediately after publication. Setting a start date is in other ways a means to control the visibility of your survey.

How do I close a questionnaire?

If you have set up start and end dates for the survey, you don't need to do anything to close a survey from the public. If you haven't set these dates and would like to still like to close your survey, you can always add the start and end dates at any point (the start date can be in the past) and activate this change by re-publishing.


What happens if the respondents don't click the 'Done' button at the end of the survey?

All responses to questionnaires are automatically recorded, regardless of whether the Done button is clicked. The only consequence of a respondent not clicking it is that they will not be able to view your Thank you message or a publication consent setting at the end of the questionnaire (if you have switched that setting on).

Is there a way to view the IP addresses of respondents?

No, this is not possible. We only collect this information in standard server logs, which are only accessible to technical staff for maintaining service operations. Server logs are also only stored for a limited time. This is in compliance the European Union's General Data Protection Regulation (GDPR).

If you are worried about how to make sure that you don't get the same respondent taking the survey twice, a good option is to make your respondents sign in. However, please note that the Maintain respondent session setting, which is on by default in every questionnaire, is already very effective in preventing the same respondent from taking the survey more than once.

Is there a limit on how many respondents a survey can have?

No, but if you are expecting a large number of respondents to your survey, please give us a heads up at when you publish and distribute it. We can then make sure that we are taking even more care than usual in monitoring our server performance. 

Can I see what device/browser respondents used ?

Yes, the Device information element (found under Programmatic elements in the element library) can be added to a survey page to record this information.

Can I find out how respondents found their way to the survey, e.g. did they use our social media links? 

Yes, you can by adding the UTM tracker element to your questionnaire. For more information on how to do this, please see this article on how it works and what you can track with it.

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