The number of respondents can be seen next to the survey's name in the Questionnaires dashboard. Maptionnaire records each answer to a question immediately when it is made. This number includes responses from both those who got to the last page and submitted their answers and those who answered just some questions before leaving the survey (unsubmitted).
To look at these numbers in more detail, go to the analysis tool.
The first chart shows you the visitor and respondent numbers broken down by category. Click the chart to expand it.
| Total visitors | Everyone who visited the questionnaire |
| Submitted respondents | People who got to the last page of the questionnaire and clicked "Submit" |
| Unsubmitted respondents | People who responded to at least one question in the questionnaire but did not click "Submit" at the end |
| Bounce visitors | People who entered the questionnaire but did not answer any questions |
Visitors Over Time
The Visitors over time graph shows when people interacted with your survey. Click the graph to edit the time range and other settings, and to download the graph as an image.
How can I find out the total number of respondents in the Excel file?
The number of rows in your Excel spreadsheet's first tab (Respondents) corresponds to the number of people who answered at least one question in the questionnaire. The Excel file does not contain those people who just opened the questionnaire but did not interact with any other questions (= bounce visitors).
What does 'Submitted' mean? Why didn't all respondents submit their responses? Does this mean that some respondents did not answer all questions?
Submitted means that the respondent clicked the Submit button on the last page of the questionnaire. The button does not need to be clicked for responses to be recorded, as they are saved immediately when a respondent interacts with the question.
In the analysis tool, you can filter out all respondents who did not submit their responses. Under charts for each question, you can also see how many people responded to each question.
In the Excel sheet of results, the column titled Submitted tells you how many respondents clicked it (TRUE) or did not (FALSE).
Notice this when using UTM trackers in your survey:
- Excel Export: Normally does not show bounce visitors, only includes people who answered at least one question. However, if a UTM link is used, this visitor is now listed even if they exit immediately. This is often caused by email security bots "scanning" your link before a real person opens it.
- Analysis Tool: Shows all traffic, including bounce visitors.