Answers to common questions about logging in, team invitations and access to your team's surveys.
Other FAQs: Building and translating surveys · Publishing and sharing surveys · Analysis and exporting results
Where do I go to log in?
Once you've accepted an invitation and created a password, go to app.maptionnaire.com OR us.maptionnaire.com (only if you are US-based) to log in. Choose Login from the upper right corner. Login with the same details that you used when accepting the team invitation.
I've been sent an invitation, but it has not appeared in my email?
Try these first:
- Check the spam folder.
- Ask the person who invited you to send you another invitation. Ask them to confirm what email address they sent it to is correct.
I have accepted an invitation to a team but I still cannot access it?
Log in to Maptionnaire (app.maptionnaire.com) and go to Account settings. Check that you have verified your account.
I forgot my password and am trying to reset it. However, I am not receiving the reset email. Why is this?
If you don't receive a reset email, remember to first check your spam folder. Make sure that the email you resent the link to is correctly spelled and that it is the email you used to register to Maptionnaire. A reset link can only be sent to an email address that is already in our system.
The link in the invitation does not work? How long is the invitation active?
The invitation is active for four days (4 x 24h) from the moment it was sent to you.
The person I've invited says that they have not received the invitation email?
- Check the spam folder.
- Send another invitation, and make sure that you have spelled their email correctly.
The person I invited said that they accepted the invitation but can't see any questionnaires when they log in?
Tell them to check that they have verified their account (in Account settings).
Can I restrict what a member can see or do in the team?
Yes, please see this article for further details.