Getting started
Open Questionnaires and click Analyze on the survey you want to look at.
The tool has two main views: Charts (question-by-question quantitative results) and Map responses (geographic/spatial results).
The left-hand panel lists every question — click one to chart it, or click Add all charts to load them all at once.
A few counting definitions worth knowing before you dig in:
| Term | Meaning |
|---|---|
| Total visitors | Everyone who opened the questionnaire, including people who never answered a question |
| Respondents | People who answered at least one question |
| Submitted respondents | People who answered at least one question and clicked Submit on the last page |
A response is recorded as soon as someone interacts with a question — they don't need to finish the survey or hit Submit. You can see totals on the Questionnaires dashboard, in the analysis tool itself, or as the row count of the "Respondents" tab in an Excel export.
Charts, crosstabs and map responses
Charts Click a chart to open its detail view, where you can change the chart type, switch between values and percentages, sort or relabel options, and adjust font size and colors. Export an individual chart as PNG, SVG, or JPEG with Export chart. See also View and edit responses as charts and Customize the colors of your data charts. There's also a way to export chart data in .xlsx format.
Crosstab analysis To compare two questions side by side, open a question's chart and choose a second question from the Compare with another question (Crosstab) dropdown. You can view counts, % of row, % of column, or % of total, and switch between a table and a chart. Crosstabs work on single-choice, multiple-choice, and slider questions with 10 or fewer values; a pop-up question can only be crosstabbed against another question from the same pop-up.
Map responses Switch to the Map responses tab and select the questions you want shown. Click a pin, line, or area to see its attached comments. Click the palette icon to change visualization (incl. different colors within the same question depending on any condition you specify), or create a heatmap. Change the background map or add the layers from your survey by accessing the map menu on the top right corner.
Filtering responses
- Select the questions you want to filter from the left panel.
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Click the filter icon on top of the screen.
- Choose the conditions to filter by — you can combine several at once, and set Filter mode to match all or any of them.
- Click Apply.
Filters apply to all data, including map responses. To remove one, reopen Filters, delete the condition, and click Apply again. Map responses can additionally be filtered by Pop-up filters (answers to the pop-up questions tied to a specific map layer) — these only apply to the map question they're linked to. See Filter survey results based on specific conditions and Filter map data by other questions
Find out what people said about specific places
A typical workflow for turning map comments into insight: view Map responses and look for clusters (turn on heatmapping if it helps), draw a spatial filter around the cluster you care about (Filters > Draw on the map), switch to Charts, add the questions you want, and use the AI panel to summarize just that filtered subset.
Making sense of open-text answers
Open an open-ended question in Charts to read responses as a list. Use the search bar to look for specific terms or view the 250 most often appearing words as a Word cloud.
Try the AI-powered features build on top of that:
- Thematic tags. Generate tags to group similar comments into roughly 5–10 themes automatically. You can also define your own categories and edit the choices made by AI. Tags also appear in Excel exports on their own sheet. Tutorial
- Summarize / ask questions about data. Add the charts for the questions you want analyzed, then use the AI panel to ask questions about them. e.g. "Summarize the main complaints people have about this area". It only reads the questions currently visible in the chart table — if you change the selection, refresh and restart the conversation. For map pop-up questions, toggle on the relevant map layer under Map responses first, then use the same AI panel. Tutorial
- Sentiment analysis classifies each open response as negative, neutral, or positive and shows the distribution as a bar chart with a detailed table.
As of the AI report article, Maptionnaire's AI features run on Claude Sonnet, hosted on Amazon Bedrock in the same region as your data (EU or US); responses aren't retained afterward or used to train models.
Tagging map data
You can tag individual pins, lines, or areas the same way you tag open-text answers: click a map response, type a tag into the Tags field, and press Enter to save it (previously-used tags appear in a dropdown so you can reuse them). Once a response is tagged, you can filter by that tag from the Filters panel.
Saving and revisiting your work
Click Save view at the top of the screen and name it to preserve your current charts and map configuration — useful for comparing filtered breakdowns (e.g. by age group) or when several people work the same dataset. Retrieve a saved view later from the Saved views dropdown. Saved views (for both charts and maps) are visible to everyone on your team with access to the analysis tool, not just to you.